After you have successfully managed the employee's issue, you can move them from the inbox to the “Resolved” tab and record how the conversation went.
![](https://framerusercontent.com/images/1dQF67lP1v0GHEEWcnV7bF5YeyU.png)
There, the employee is no longer flagged, but can still be referenced for the next 30 days. You can also find a particular employee and their history on the Roster page.